Returns

RETURNS:

If for any reason you're not satisfied with your purchase, please contact us within 14 days of receiving your products to obtain return information. We offer store credit on all products online & in store, excluding sale and clearance. 

Please note that sale items, special orders, and shipping/handling fees are final sale and non-refundable.

store credit will be issued to you in the form of a gift card once we receive your returned products. Your store credit never expires, and can be used on any future purchase.

We will happily accept returns of unused items in the same condition in which they were shipped. The customer is responsible for the costs associated with returning the item. We are not able to provide return labels unless the item arrived damaged or defective.

Please note, all damages must be emailed within 7 days of the parcels delivered date to be covered.

Please email hello@soccoannex.ca for return shipping address prior to shipping your product back. 

All clearance items are final sale.

All furniture is final sale.

 

ORDER CANCELLATIONS:

Orders can be cancelled within 24 hours of the order being placed.  A refund will be provided back to the original payment method.  

QUESTIONS?
We're here to help! Please email all online order inquiries to hello@soccoannex.ca